So come up with appropriate role play customer service scripts for greeting your guests aka sales prospects for teaching purposes have the trainer play the customer service representative first while the trainee plays the customer and then reverse roles for practice act out suitable situations for instance to greet a customer who just . Customer service training sample workshop the customer service workout ten essential skills for frontline employees this is the script for a workshop for training people on various skills necessary to deliver exceptional customer service. That is to say customer service should be a conversation rather than a cold lifeless script however given the variable nature of interacting with customers its easy to see how support center champs can certainly benefit from some forward thinking in dealing with tough scenarios. Customer service training tips roleplays 1 timing set the role play up well even if you call roleplays practice opportunities people will still feel its a roleplay and worry about being judged so make sure you time the first one well. For instance if youre playing the role of a customer service representative whos dealing with an angry customer people could suggest what you should do to make things right role play example in an effort to improve customer support john customer service manager for mythco technologies sets up a team role playing session
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